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Customer/Point of Contact:
Guam Housing and Urban Renewal Authority
Greta Balmeo (
(671) 475-1356
)
Scheduled Date/Time:
10/28/2021, 04:59 pm
Service Type:
Inhouse
Charge Type:
Warranty
Charge Code:
GHUR.7002: GHURA - PO21238 Thermal Scanner Warranty Support
Rates:
GHURA - PO21238 Thermal Scanner Warranty Support [
TOTAL
ANNUAL
HOURS:
12]
Remaining Hours:
12
Est. Service Time (hrs):
0
Reference/PO #:
PO21238
Taken By:
Deo Angelo Lim
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Reported that the thermal scanner application is crashing.
Work Requested by: Nicholas Baza
Enter Work Completed Tasks
Work Completed :
1. Ask to connect the tablet thru WIFI with internet connection for initial remote access or internet via data cable. Instruction has been provided also. Waiting for the customer response. 2. Followed up on our customer but didn't get any response 11/1/2021. 3. The customer has no capabilities to connect the device to internet. Advised them to bring the unit here for testing 11/3/21. 4. Informed customer on how much is our standard support per hour. They might consider us to pick their unit and deliver once fixed. 11/5/21 5. Followed up the customer 11/11/21. 6. Followed up the customer 11/12/21. 7. Followed up the customer 11/16/21 and according to the customer the unit will be dropped off on Thursday 11/18/21.
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