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Customer/Point of Contact:
Unitek Environmental
Linda Meno
Scheduled Date/Time:
03/29/2022, 09:30 am
Service Type:
Inhouse
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Jessica Limo
Customer Signature:
Yes
Print Name:
Facundo Mendiola
Date Signed:
03/31/2022
Invoice Number:
030514
Work Requested
Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop.
Work Requested by: Linda Meno
Enter Work Completed Tasks
Work Completed :
Lenovo Thinkpad Laptop Hardware Diagnostics all passed but Laptop is still relatively slow due to age of hard drive. DSI to follow with SSD Quotation. Asus Laptop uninstalled previously installed McAfee due to subscription being expired. Installed AVG and Malwarebytes on laptop to scan for harmful programs. Scanned for Virus on 3 platforms (Windows Security, AVG, Malwarebytes). Windows Security and AVG Showed no harmful programs found while Malwarebytes found 289 harmful files and were cleaned out. Rescanned after cleaning and confirmed harmful programs were no longer found. Confirmed Laptop is still slow due to age of laptop and recommended to replace laptop instead of upgrade due to laptop has physical damage.
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