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Customer/Point of Contact:
Express Business Service
John Santos (
671-633-4327
)
Scheduled Date/Time:
04/01/2022, 04:00 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.3001: 3CX Hosted Services
Rates:
3CX Hosted Services [
TOTAL
MONTHLY
HOURS:
4]
Remaining Hours:
0
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Pamela Alves
Date Signed:
04/01/2022
Work Requested
Troubleshoot 3CX SBC
Work Requested by: John Santos
Enter Work Completed Tasks
Work Completed :
3CX SBC down. Per John Santos, there was a power fluctuation. Check 3CX SBC and noted device stuck in an EXT4-fs error loop. EXT4-fs points to the system file structure is corrupt. Run a disk repair on the 3CX SBC. Reboot 3CX SBC after disk repair and confirmed successful boot. 3CX SBC Service started. Confirmed all IP Phones are up. Perform test inbound and outbound calls successfully.
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