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Customer/Point of Contact:
Onward Talofofo Golf Club
Rose Aquino
Scheduled Date/Time:
04/25/2022, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Val Camacho
Date Signed:
04/25/2022
Invoice Number:
030542
Work Requested
Troubleshoot IP Phone Issues. Issues after GTA MTSB install.
Work Requested by: Rose Aquino
Enter Work Completed Tasks
Work Completed :
Troubleshoot one way audio issue at Talafofo location. Perform several tests and one way audio still occurs. Contact Russel at GTA to advise this is a firewall port forwarding issue. Issue only present after GTA deployed MTSB firewall. GTA to troubleshooy further. DSI advised Onward that deploying a 3CX SBC will resolve the MTSB firewall issues of one way audio. Onward to advise if 3CX SBC to be deployed as equipment will be an additional cost.
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