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Customer/Point of Contact:
Equatorial Manufactory, Inc.
Benny Ng
Scheduled Date/Time:
12/05/2022, 02:30 pm
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4064: Emergency Response 2022
Rates:
Emergency Response 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Lucy Garcia
Date Signed:
12/05/2022
Invoice Number:
030963
Work Requested
Troubleshoot Internet/Network. Internet/Network down.
Work Requested by: Benny Ng
Enter Work Completed Tasks
Work Completed :
Bennys workstation internet down while all others are up. EMISRV crashed due to a failed HDD0. Configure Bennys network settings to use the SonicWALL for DNS and test internet access ok. DSI to provide a quote for a new server HDD. all network drive access down due to server not accessible.
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