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Customer/Point of Contact:
Micronesian Divers Association
Lee Webber (
1-671-479-4646
)
Scheduled Date/Time:
01/12/2024, 03:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
MDA0.6010: Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24)
Rates:
Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24) [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
0
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Lee Webber
Date Signed:
01/12/2024
Work Requested
Troubleshoot network/internet issues at Mr. Webber's Residence
Work Requested by: Lee Webber
Enter Work Completed Tasks
Work Completed :
Mr. Webber reported slow internet speeds. IT&E advised him to have his router checked. Check TP Link Multi WAN router and noted both IT&E and GTA WAN show link is up and active. Check and confirmed no new firmware update available. Per Mr. Webber, IT&E advised him they made changes to his internet service. IT&E confirmed their internet service is now running correct speeds. Connect IT&E back to TP Link router and perform speed test. Speedtest show the correct combined speed of 130MBps. Issue was on IT&E internet circuit
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