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Customer/Point of Contact:
Micronesian Divers Association
Lee Webber (
1-671-479-4646
)
Scheduled Date/Time:
11/20/2024, 02:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)
Rates:
Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
0
Est. Service Time (hrs):
3
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Lee Webber
Date Signed:
11/20/2024
Work Requested
Service at Mr. Webber's Residence: Troubleshoot Internet Issues
Work Requested by: Lee Webber
Enter Work Completed Tasks
Work Completed :
Troubleshoot TP-Link Dual WAN Router per TP-Link Support's suggestions. Modify load balancing and failover for WAN1 and WAN2. Ensured TP-Link Dual WAN Router is on the latest firmware release. Proceed to connect WAN1 (IT&E) and WAN2 (GTA) back to the router. Perform speed test and received average speeds of 150Mbps Download and 40Mbps Upload. Speed is correct. Reinstall and reconfigure SonicWALL Global VPN client on Mr. Webber's Lenovo X1 Carbon. Test connect to SonicWALL Global VPN client successfully.
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