Customer
Work Orders
Timesheet
Opportunities
Tasks
Tracking
Settings
Sign Out
Hi,
S
S
Sign Out
Customers
Work Orders
New Work Order
TBS
Unassigned
My Work Orders
Open
Pending Close-out
Invoiced
Closed
All Open Work Orders
Open
Pending Close-out
Rejected
For Approval
For Invoicing
Invoiced/Closed
Invoiced
Closed
Void
Search/Report
Timesheet
Settings
Default View
Standard Rates
Admin Settings
Notification Settings
Charge Code Settings
Sign out
Work Orders
My Open
NEW
Work Order
TBS
0
Unassigned
12
MY WORK ORDERS
Open
0
Pending Close-out
0
Invoiced
4
Closed
5
OPEN WORK ORDERS
Open
9
Pending Close-out
0
Rejected
0
For Approval
1
For Invoicing
6
INVOICED/CLOSED
Invoiced
3588
Closed
3617
Void
479
Report
W41929
Invoiced
Customer/Point of Contact:
Micronesian Divers Association
Joleen West
Scheduled Date/Time:
05/22/2025, 06:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)
Rates:
Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
0
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032786
Work Requested
Joleen reported IT&E Internet out and GTA Internet did not automatically kick in. Troubleshoot no internet issue.
Work Requested by: Joleen West
Enter Work Completed Tasks
Work Completed :
Work with Joleen remotely to troubleshoot no internet issue. GTA Internet and IT&E Internet are bonded on the SonicWALL meaning both are active simultaneously. Issue may be the SonicWALL. Per photo of the SonicWALL Joleen sent, X0 (LAN) port showed no activity. Joleen resecured X0 network cable and X0 shows activity. Reboot SonicWALL and confirmed internet is back up. Issue due to X0 network cable being knocked out or not seated securely. Per Joleen, CCTV workers were working in the network switch area and may have knocked the cable. Login to MDASRV after internet restored to check. Confirmed no issue on server, Confirmed emails are operational.
Cancel
