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Customer/Point of Contact:
Micronesian Divers Association
Lee Webber (
1-671-479-4646
)
Scheduled Date/Time:
10/22/2025, 03:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
MDA0.6012: Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26)
Rates:
Micronesian Divers Association - Service Contract (08/02/25 - 08/01/26) [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
6
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Sean Bacani
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
- Troubleshoot Webber's Outlook, unable to delete emails in bulk.
Work Requested by: Lee Webber
Enter Work Completed Tasks
Work Completed :
- Initiated Remote Control support to Webber's workstation PC using AnyDesk. - Webber replicated the issue with his Outlook being unable to delete bulk emails, window prompt pops up indicating a repair needed to be done on the current data file. - Verified the directory of the repair/backup operation. Initiated the repair process, found several corruptions and automatically created a BAK file, current data file successfully repaired. - Retested functionality by attempting to delete multiple emails, deletion was successful. Observed prolonged delays in email bulk indicator, resynced email and restarted Outlook to make sure. Email bulk successfully registering, concluded overall internet activity/bandwidth will contribute to the Email's responsiveness. - Verified with Webber the findings and tests.
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