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Customer/Point of Contact:
Field Nation
Pivital Solutions (
1-671-646-2007
)
Scheduled Date/Time:
10/24/2025, 08:30 am
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
DSIG.4074: Standard Service Hour 2025
Rates:
Standard Service Hour Rate 2025 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
17625350
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
033138
Work Requested
Field Nation Service# 17625350 at Navy Federal to replace Cradlepoint and SIM Card
Work Requested by: Pivital Solutions
Enter Work Completed Tasks
Work Completed :
Arrived onsite and obtain Base Access Pass from Visitors Center. Worked with Comcast Support (Mark) and noted the box the new cradle point came in was already open and no equipment or SIM card inside the Box. Equipment was connected before we arrived onsite. Upon further inspection, whoever installed the new cradle point broke the SIM card and pushed it into the SIM slot to a point were we cannot pull it back out. Per comcast, they will be sending a new equipment with new sim cards and this service will need to have a return trip.
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