S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Checked in with Call One and got tracking number for firewall. Located firewall and began staging procedures. Able to reset and recover firewall but getting error messages when trying to upload configuration. Worked with Extreme Networks Tier 1, Tier 2, and Fortinet support to troubleshoot. Issue is with firewall memory. Whole unit will need to be replaced. Released from site by Weng Chan. Paperwork signed by Carol Meno. Overtime approved by Dimitri at Call One. |
Jordan Gimmen |
03/20/2018 09:00 am | 03/20/2018 01:00 pm | 04:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 03/20/2018 02:39 pm | Updated status to Invoiced/Closed | Jessica L. |
| 03/20/2018 02:22 pm | Updated status to Submitted for Invoicing | Chu H. |
| 03/20/2018 01:12 pm | Updated status to Pending Approval | Jordan G. |
| 03/20/2018 01:00 pm | Arrived. | Jordan G. |
| 03/20/2018 02:11 pm | Updated billable hours to: 4 | Jordan G. |
| 03/20/2018 01:11 pm | Updated status to Service Completed | Jordan G. |
| 03/20/2018 09:00 am | Arrived. | Jordan G. |
| 03/20/2018 09:00 am | Check-in. | Jordan G. |
| 03/20/2018 09:24 am | Updated status to Scheduled | Jordan G. |
| 03/20/2018 09:24 am | Assigned: Jordan Gimmen | Jordan G. |
| 03/20/2018 09:24 am | Created workorder. | Jordan G. |
| Filename | |
|---|---|
| W35025 | |