W35374   Invoiced

06/20/2018, 10:00 am   
Inhouse
Normal
DSIG.4045: Standard Service 2018
Standard Service [TOTAL ANNUAL HOURS: 2]
2
1
Front Desk
No
027145

Work Requested

Troubleshoot Fargo printer, printer error after installing new catridge
Work Requested by:

Items Dropped Off 1

Item Serial Number Notes
1 Fargo C50 Printer with cartridge and power cord

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Inspect printer and noted no physical damage. noted card path test passes with no error or jams. noted ribbon cartridge is not original and altered. ribbon strip has a piece of scotch tape. advised Bill and provided a quote for genuine FARGO C50 Ribbon Cartridges. Kevin Hsueh
06/21/2018 11:00 am 06/21/2018 12:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 24

Date/Time Comment Tech
06/29/2018 10:38 am Updated status to Invoiced/Closed Jessica L.
06/28/2018 03:53 pm Modified workorder. Jessica L.
06/28/2018 03:53 pm Updated status to Service Completed Jessica L.
06/28/2018 03:50 pm Modified workorder. Jessica L.
06/28/2018 03:50 pm Updated status to Pending QA Approval Jessica L.
06/28/2018 03:50 pm Rates modified to Standard Service: $95.00 Jessica L.
06/28/2018 03:28 pm Updated status to Pending Update Jessica L.
06/28/2018 03:28 pm Need to change the rate to the Standard Service - $95 Jessica L.
06/28/2018 03:28 pm Rejected. Jessica L.
06/22/2018 11:54 am Updated status to Submitted for Invoicing Chu H.
06/22/2018 11:54 am Approved. Chu H.
06/21/2018 04:17 pm Signature for Later: in-house service Kevin H.
06/21/2018 04:17 pm Updated status to Pending Approval Kevin H.
06/21/2018 04:17 pm Service Completed Kevin H.
06/21/2018 04:14 pm Check-out 06/21/2018 12:00 pm Kevin H.
06/21/2018 04:14 pm Updated status to Service Completed Kevin H.
06/21/2018 04:10 pm Check-in 06/21/2018 11:00 am Kevin H.
06/20/2018 04:14 pm Modified workorder. Kevin H.
06/20/2018 04:14 pm Updated status to In Progress Kevin H.
06/20/2018 03:26 pm Verified no jams in printer. check ribbon and confirmed ok. perform a clean through printer utilities and confirmed gears and card path are clear and operational. created a trouble ticket on HID FARGO support site. Ticket number: 00940359 Kevin H.
06/19/2018 01:31 pm Added customer equipment. Front D.
06/19/2018 01:25 pm Updated status to Pending Schedule Front D.
06/19/2018 01:25 pm Assigned: Kevin Hsueh Front D.
06/19/2018 01:25 pm Created workorder. Front D.