W36025   Invoiced

12/12/2018, 12:06 am   
Inhouse
Normal
DSIG.4050: Standard Service 2019
Standard Service Rate [TOTAL ANNUAL HOURS: 2]
2
1
Jessica Limo
No
027663

Work Requested

System not booting. Customer needs this laptop ASAP.
Work Requested by:

Items Dropped Off 2

Item Serial Number Notes
1 MSI laptop Ge622qd_276usk1508001112
2 AC Adapter

Work Completed 2

Work Completed Technician Check-in Check-out Actual Hrs
1 System stuck in BIOS. HDD not detected. Ran diagnostic and found 1TB HDD failing. Slow bootup. Was able to repair and get into Windows OS. Spoke to LeRoy on replacing HDD with SSD (Solid State Drive) which will be more rugged. LeRoy gave verbal approval to install a 960GB SSD. Will backup old HDD and restore to SSD. Chu Hsieh
12/12/2018 11:00 am 12/12/2018 12:00 pm 01:00
2 Backup 1TB HDD and restore to 960GB SSD. Chu Hsieh
12/12/2018 02:00 pm 12/12/2018 04:00 pm 02:00

Parts and Materials 1

Item Serial Number Condition Qty Price Amount
1 Patriot 960GB SSD NEW 1 350.00 350.00
TOTAL ($)   350.00

Comments For Internal Use only. 26

Date/Time Comment Tech
12/13/2018 06:25 pm Updated status to Submitted for Invoicing Pam C.
12/13/2018 10:34 am Updated status to Pending Customer Pick-up Jessica L.
12/13/2018 10:20 am Updated status to Submitted for Invoicing Chu H.
12/13/2018 10:20 am Approved. Chu H.
12/13/2018 10:17 am Signature for Later: Waiting on customer pickup Chu H.
12/13/2018 10:17 am Updated status to Pending Approval Chu H.
12/13/2018 10:17 am Service Completed Chu H.
12/13/2018 01:15 am Updated billable hours to: 03:00 Chu H.
12/13/2018 10:14 am Modified workorder. Chu H.
12/13/2018 10:14 am Updated status to Service Completed Chu H.
12/12/2018 05:41 pm Check-out 12/12/2018 04:00 pm Chu H.
12/12/2018 05:41 pm Updated status to Scheduled Chu H.
12/12/2018 03:42 pm Check-in 12/12/2018 02:00 pm Chu H.
12/12/2018 03:05 pm Check-out 12/12/2018 12:00 pm Chu H.
12/12/2018 03:05 pm Updated status to Scheduled Chu H.
12/12/2018 02:58 pm Check-in 12/12/2018 11:00 am Chu H.
12/12/2018 09:05 am Modified workorder. Kevin H.
12/12/2018 09:05 am Unassigned: Kevin Hsueh Kevin H.
12/12/2018 09:05 am Assigned: Chu Hsieh Kevin H.
12/12/2018 09:05 am Contact Person modified to LeRoy Moore Kevin H.
12/12/2018 08:55 am Work requested modified- System not booting. Customer needs this laptop ASAP. Jessica L.
12/12/2018 08:54 am Added customer equipment. Jessica L.
12/12/2018 08:42 am Added customer equipment. Jessica L.
12/12/2018 08:42 am Updated status to Pending Schedule Jessica L.
12/12/2018 08:42 am Assigned: Kevin Hsueh Jessica L.
12/12/2018 08:42 am Created workorder. Jessica L.