S
| Item | Serial Number | Notes | |
|---|---|---|---|
| 1 | Acer Veriton AIO w/ Power Adapter | KP135030013310023FPE01 |
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Notice pop up error message for setpoint.exe (logitech driver). Confirmed with Katrina that she is using HP keyboard/mouse and not logitech. Removed Logitech drivers and utility software. Remove CitrixFilesForWindows and reinstall. Test access and could not reproduce issue reported. I could be slow internet access at time the problem occurs. Remove user profile MECPM. |
Chu Hsieh |
01/07/2019 10:00 am | 01/07/2019 10:53 am | 00:53 |
| 2 | Upon restarting notice random pop up messages "Application Error - The Memory could not be read". Spoke to Katrina and confirmed with her that she sometimes get that message also. Perform memory diagnostic and found no hardware issues. Research forum and found possible file corruption to system files. Perform system file verification and found several corrupted files. Copy of log of files repaired can be found under "C:\Windows\Logs\CBS\CBS.txt". Restarted PC a few times and no more pop ups of memory issue occurred anymore. |
Chu Hsieh |
01/07/2019 01:00 pm | 01/07/2019 02:00 pm | 01:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 01/07/2019 03:23 pm | Updated status to Invoiced | Jessica L. |
| 01/07/2019 03:15 pm | Customer Signature Posted | Jason S. |
| 01/07/2019 02:53 pm | Updated status to Submitted for Invoicing | Chu H. |
| 01/07/2019 02:53 pm | Approved. | Chu H. |
| 01/07/2019 02:51 pm | Signature for Later: Customer will be picking up | Chu H. |
| 01/07/2019 02:51 pm | Updated status to Pending Approval | Chu H. |
| 01/07/2019 02:51 pm | Service Completed | Chu H. |
| 01/07/2019 05:41 am | Updated billable hours to: 02:00 | Chu H. |
| 01/07/2019 02:40 pm | Check-out 01/07/2019 02:00 pm | Chu H. |
| 01/07/2019 02:40 pm | Updated status to Service Completed | Chu H. |
| 01/07/2019 02:34 pm | Check-in 01/07/2019 01:00 pm | Chu H. |
| 01/07/2019 02:33 pm | Modified workorder. | Chu H. |
| 01/07/2019 02:33 pm | Updated status to In Progress | Chu H. |
| 01/07/2019 02:32 pm | Updated status to Pending Update | Chu H. |
| 01/07/2019 02:32 pm | additional work required | Chu H. |
| 01/07/2019 02:32 pm | Rejected. | Chu H. |
| 01/07/2019 11:02 am | Signature for Later: Waiting on customer to pickup | Chu H. |
| 01/07/2019 11:02 am | Updated status to Pending Approval | Chu H. |
| 01/07/2019 11:02 am | Service Completed | Chu H. |
| 01/07/2019 11:02 am | Quote for other items/solutions required. | Chu H. |
| 01/07/2019 02:00 am | Updated billable hours to: 01:00 | Chu H. |
| 01/07/2019 10:56 am | Check-out 01/07/2019 10:53 am | Chu H. |
| 01/07/2019 10:56 am | Updated status to Service Completed | Chu H. |
| 01/07/2019 10:52 am | Check-in 01/07/2019 10:00 am | Chu H. |
| 01/04/2019 05:56 pm | Unassigned: Kevin Hsueh | Chu H. |
| 01/04/2019 05:56 pm | Assigned: Chu Hsieh | Chu H. |
| 01/04/2019 04:09 pm | Added customer equipment. | Jason S. |
| 01/04/2019 04:07 pm | Work requested modified- Take the MECAdmin account off from the system. Make remaining accounts as admin. | Jason S. |
| 01/04/2019 04:04 pm | Updated status to Pending Schedule | Jason S. |
| 01/04/2019 04:04 pm | Assigned: Kevin Hsueh | Jason S. |
| 01/04/2019 04:04 pm | Created workorder. | Jason S. |