DSI WebApp

Customer/Point of Contact:

Micronesian Divers Association
Raquel Brion (1-671-477-7253)

Scheduled Date/Time:

03/06/2019, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6006: Micronesian Divers Assoc - Service Contract (09/01/19 - 08/31/20)

Rates:

Micronesian Divers Assoc - Service Contract 2019 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot QuickBooks access. Per Raquel, she is unable to access.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to MDA Server and noted QuickBooks Server Database Manager showing "Not Responding". Restart QuickBooks Server Database Manager and confirmed all company databases are seen on QuickBooks Server Database Manager. Worked with Raquel to test access and confirmed QuickBooks company files are now accessible. Issue resolved.	Kevin Hsueh	03/06/2019 08:30 am	03/06/2019 09:30 am	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
03/06/2019 01:25 pm	Updated status to Closed	Jessica L.
03/06/2019 12:31 pm	Updated status to Submitted for Invoicing	Chu H.
03/06/2019 12:31 pm	Approved.	Chu H.
03/06/2019 11:42 am	No Signature: Remote Support	Kevin H.
03/06/2019 11:42 am	Updated status to Pending Approval	Kevin H.
03/06/2019 11:42 am	Service Completed	Kevin H.
03/06/2019 02:41 am	Updated billable hours to: 01:00	Kevin H.
03/06/2019 11:41 am	Check-out 03/06/2019 09:30 am	Kevin H.
03/06/2019 11:41 am	Updated status to Service Completed	Kevin H.
03/06/2019 11:39 am	Check-in 03/06/2019 08:30 am	Kevin H.
03/06/2019 11:38 am	Updated status to Scheduled	Kevin H.
03/06/2019 11:38 am	Assigned: Kevin Hsueh	Kevin H.
03/06/2019 11:38 am	Created workorder.	Kevin H.

Filename
W36263