DSI WebApp

W37796 Invoiced

Customer/Point of Contact:

ASC Trust LLC
Ron Cruz (671-477-2724)

Scheduled Date/Time:

09/14/2020, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4055: Standard Service 2020

Rates:

Standard Service Rate 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Ron Cruz

Date Signed:

09/14/2020

Invoice Number:

029288

Work Requested

Troubleshoot SonicWALL SSL VPN with SonicWALL Support.

Work Requested by: Ron Cruz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Work with SonicWALL and confirmed VPN settings configured correctly. Change SSL VPN domain name to ASC (originally set ad LocalDomain). Test connect to SSL VPN using NetExtender app on a laptop on a separate network successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Work with SonicWALL and confirmed VPN settings configured correctly. Change SSL VPN domain name to ASC (originally set ad LocalDomain). Test connect to SSL VPN using NetExtender app on a laptop on a separate network successfully.	Kevin Hsueh	09/14/2020 01:41 pm	09/14/2020 02:28 pm	00:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/14/2020 03:41 pm	Updated status to Invoiced	Jessica L.
09/14/2020 03:05 pm	Updated status to Submitted for Invoicing	Chu H.
09/14/2020 03:05 pm	Approved.	Chu H.
09/14/2020 02:30 pm	Updated status to Pending Approval	Kevin H.
09/14/2020 02:30 pm	Service Completed	Kevin H.
09/14/2020 02:29 pm	Check-out 09/14/2020 02:28 pm	Kevin H.
09/14/2020 02:29 pm	Work Order Tasks Added	Kevin H.
09/14/2020 02:29 pm	Updated status to Service Completed	Kevin H.
09/14/2020 02:27 pm	Customer Signature Posted	Kevin H.
09/14/2020 01:41 pm	Arrived 09/14/2020 01:41 pm	Kevin H.
09/14/2020 01:41 pm	Check-in 09/14/2020 01:41 pm	Kevin H.
09/14/2020 12:03 pm	Updated status to Scheduled	Kevin H.
09/14/2020 12:03 pm	Assigned: Kevin Hsueh	Kevin H.
09/14/2020 12:03 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W37796

Work Orders