DSI WebApp

W38874 Closed

Customer/Point of Contact:

Express Business Service
John Santos (671-633-4327)

Scheduled Date/Time:

11/03/2021, 01:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.3001: 3CX Hosted Services

Rates:

3CX Hosted Services [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

John Santos

Date Signed:

11/03/2021

Work Requested

Troubleshoot 3CX SBC. SBC down.

Work Requested by: John Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

3CX SBC (Raspberry Pi) stuck in recovery mode. Login to 3CX SBC and reboot. Confirmed 3CX SBC successfully booted with no recovery mode and 3CX SBC is registered. Confirmed extensions 501, 502, 503, and 504 are registered. Perform test calls successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	3CX SBC (Raspberry Pi) stuck in recovery mode. Login to 3CX SBC and reboot. Confirmed 3CX SBC successfully booted with no recovery mode and 3CX SBC is registered. Confirmed extensions 501, 502, 503, and 504 are registered. Perform test calls successfully.	Kevin Hsueh	11/03/2021 01:30 pm	11/03/2021 01:49 pm	00:19

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/04/2021 04:12 pm	Updated status to Closed	Jessica L.
11/03/2021 06:10 pm	Updated status to Submitted for Invoicing	Chu H.
11/03/2021 06:10 pm	Approved.	Chu H.
11/03/2021 01:51 pm	Updated status to Pending Approval	Kevin H.
11/03/2021 01:51 pm	Service Completed	Kevin H.
11/03/2021 01:50 pm	Check-out 11/03/2021 01:49 pm	Kevin H.
11/03/2021 01:50 pm	Work Order Tasks Added	Kevin H.
11/03/2021 01:50 pm	Updated status to Service Completed	Kevin H.
11/03/2021 01:42 pm	Customer Signature Posted	Kevin H.
11/03/2021 01:41 pm	Arrived 11/03/2021 01:30 pm	Kevin H.
11/03/2021 01:41 pm	Check-in 11/03/2021 01:30 pm	Kevin H.
11/03/2021 01:20 pm	Updated status to Scheduled	Kevin H.
11/03/2021 01:20 pm	Assigned: Kevin Hsueh	Kevin H.
11/03/2021 01:20 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38874

Work Orders