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W39547 Closed

Customer/Point of Contact:

Guam Insurance Adjusters
Bridget Bagiac (671-472-6341)

Scheduled Date/Time:

07/18/2022, 01:00 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

DSIG.0133: Warranty Service 2022

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

CJ Kim

Date Signed:

07/18/2022

Work Requested

warranty support

Work Requested by: Bridget Bagiac

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Install new RMA System Board (SN: CN-047J2X-CMA00-17A-2195-A01) on Dell Latitude 5420. Boot up laptop and enter Dell Latitude 5420 Service Tag (ST: 5FHFBC3) on newly installed System Board. Boot laptop and confirm laptop boots to BitLocker screen. AIG IT will need to provide Bridget the BitLocker key to unlock laptop.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Install new RMA System Board (SN: CN-047J2X-CMA00-17A-2195-A01) on Dell Latitude 5420. Boot up laptop and enter Dell Latitude 5420 Service Tag (ST: 5FHFBC3) on newly installed System Board. Boot laptop and confirm laptop boots to BitLocker screen. AIG IT will need to provide Bridget the BitLocker key to unlock laptop.	Kevin Hsueh	07/18/2022 01:00 pm	07/18/2022 02:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 19

Date/Time	Comment	Tech
07/19/2022 05:14 pm	Updated status to Closed	Jessica L.
07/19/2022 05:10 pm	Updated status to Submitted for Invoicing	Chu H.
07/19/2022 05:10 pm	Approved.	Chu H.
07/18/2022 03:10 pm	Customer Signature Posted	Kevin H.
07/18/2022 02:13 pm	No Signature: Customer will pick up the laptop	Kevin H.
07/18/2022 02:13 pm	Updated status to Pending Approval	Kevin H.
07/18/2022 02:13 pm	Service Completed	Kevin H.
07/18/2022 02:10 pm	Check-out 07/18/2022 02:00 pm	Kevin H.
07/18/2022 02:10 pm	Work Order Tasks Added	Kevin H.
07/18/2022 02:10 pm	Updated status to Service Completed	Kevin H.
07/18/2022 02:08 pm	Check-in 07/18/2022 01:00 pm	Kevin H.
07/18/2022 02:07 pm	Modified workorder.	Kevin H.
07/18/2022 02:07 pm	Updated scheduled date/time from 07/11/2022 11:14 am to: 07/18/2022 01:00 pm	Kevin H.
07/18/2022 02:07 pm	Updated status to Scheduled	Kevin H.
07/18/2022 02:07 pm	Rates modified to Warranty Support: $0.00	Kevin H.
07/18/2022 02:07 pm	Updated Estimated Service Time (hrs) to	Kevin H.
07/11/2022 11:16 am	Updated status to Pending Schedule	Kylene H.
07/11/2022 11:16 am	Assigned: Kevin Hsueh	Kylene H.
07/11/2022 11:16 am	Created workorder.	Kylene H.

Attachments 2

Filename
Items Received CJ Kim 07/11/2022 11:16 am
W39547

Work Orders