W39959   Closed

12/13/2022, 02:00 pm   
Onsite
Service Contract
MDA0.6009: Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23)
Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23_ [TOTAL MONTHLY HOURS: 6]
0
2
Kevin Hsueh
Yes
Raquel Biron
12/13/2022

Work Requested

Timeclock training. Troubleshoot Mr. Webbers home network.
Work Requested by: Raquel Brion

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Perform timeclock training with Raquel and Joleen. Raquel and Joleen to enter all employees and departments. Navy base access pass approved and pickup schedule is this Friday. DSI to pick up pass and setup timeclock at NEX location. Troubleshoot network at Mr. Webber's residence. Noted Mr. Webber has IT&E and GTA internet. However, only IT&E is in use. GTA modem has internet but is not connected to his home network. DSI to provide a quote for a network bonding equipment to tie in both IT&E and GTA. troubleshoot VPN access issues being experienced since Saturday. Test access VPN with no issues today. Possible IT&E was making network changes. Mr. Webber to monitor.
Work Completed Technician Check-in Check-out Actual Hrs
1 Perform timeclock training with Raquel and Joleen. Raquel and Joleen to enter all employees and departments. Navy base access pass approved and pickup schedule is this Friday. DSI to pick up pass and setup timeclock at NEX location. Troubleshoot network at Mr. Webber's residence. Noted Mr. Webber has IT&E and GTA internet. However, only IT&E is in use. GTA modem has internet but is not connected to his home network. DSI to provide a quote for a network bonding equipment to tie in both IT&E and GTA. troubleshoot VPN access issues being experienced since Saturday. Test access VPN with no issues today. Possible IT&E was making network changes. Mr. Webber to monitor. Kevin Hsueh
12/13/2022 02:00 pm 12/13/2022 05:00 pm 03:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 15

Date/Time Comment Tech
12/19/2022 05:01 pm Updated status to Closed Jessica L.
12/19/2022 04:00 pm Updated status to Submitted for Invoicing Chu H.
12/19/2022 04:00 pm Approved. Chu H.
12/13/2022 05:02 pm Updated status to Pending Approval Kevin H.
12/13/2022 05:02 pm Service Completed Kevin H.
12/13/2022 05:01 pm Check-out 12/13/2022 05:00 pm Kevin H.
12/13/2022 05:01 pm Work Order Tasks Added Kevin H.
12/13/2022 05:01 pm Updated status to Service Completed Kevin H.
12/13/2022 03:13 pm Work requested modified- Timeclock training. Troubleshoot Mr. Webbers home network. Kevin H.
12/13/2022 03:10 pm Customer Signature Posted Kevin H.
12/13/2022 03:09 pm Arrived 12/13/2022 02:00 pm Kevin H.
12/13/2022 03:09 pm Check-in 12/13/2022 02:00 pm Kevin H.
12/13/2022 03:07 pm Updated status to Scheduled Kevin H.
12/13/2022 03:07 pm Assigned: Kevin Hsueh Kevin H.
12/13/2022 03:07 pm Created workorder. Kevin H.

Attachments 1

Filename
W39959