DSI WebApp

W41302 Closed

Customer/Point of Contact:

Micronesian Divers Association
Joleen West

Scheduled Date/Time:

06/24/2024, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6010: Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24)

Rates:

Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot email issues

Work Requested by: Joleen West

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Joleen reported no inbound emails being received. Outbound emails are fine. Check MDA Server and confirmed server disk space is fine. Restart Exchange Information Store service unsuccessful. Proceed to restart MDA Server. Test inbound emails after restart successfully. Emails are now flowing properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Joleen reported no inbound emails being received. Outbound emails are fine. Check MDA Server and confirmed server disk space is fine. Restart Exchange Information Store service unsuccessful. Proceed to restart MDA Server. Test inbound emails after restart successfully. Emails are now flowing properly.	Kevin Hsueh	06/24/2024 10:00 am	06/24/2024 10:27 am	00:27

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/25/2024 09:19 am	Updated status to Closed	Jessica L.
06/25/2024 08:53 am	Updated status to Submitted for Invoicing	Chu H.
06/25/2024 08:53 am	Approved.	Chu H.
06/24/2024 10:53 am	No Signature: Remote Support	Kevin H.
06/24/2024 10:53 am	Updated status to Pending Approval	Kevin H.
06/24/2024 10:53 am	Service Completed	Kevin H.
06/24/2024 10:28 am	Check-out 06/24/2024 10:27 am	Kevin H.
06/24/2024 10:28 am	Work Order Tasks Added	Kevin H.
06/24/2024 10:28 am	Updated status to Service Completed	Kevin H.
06/24/2024 10:26 am	Check-in 06/24/2024 10:00 am	Kevin H.
06/24/2024 09:53 am	Updated status to Scheduled	Kevin H.
06/24/2024 09:53 am	Assigned: Kevin Hsueh	Kevin H.
06/24/2024 09:53 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41302

Work Orders