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W41424   Closed

No Ka Oi
Elisa Loyola
08/20/2024, 02:00 pm   
Onsite
Normal
NOKA.2001: No Ka Oi - Lenovo Server Project 2024
No Ka Oi - Lenovo Server Project 2024 [TOTAL ANNUAL HOURS: 2]
2
4
Chu Hsieh
No

Work Requested

No Ka Oi Project
Work Requested by: Elisa Loyola

Items Dropped Off 0

Item Serial Number Notes

Work Completed 4

Summary of Tasks

Finally obtain login credential to access NKO-NAS. Repair the degraded disk mirroring. ACCOUNTINGSUP VM is on the NAS and has IP address 192.168.0.110 and management LAN IP 192.168.0.150. Will leave over the weekend to repair the NAS drives. Export Lisa's old email from nokaoigu.com to nokaoiguam.com. Setup Gigi's PC to new domain. Work with Melvin (vendor supporting MAS90) to install on the workstations. Setup MaryAnn's PC and add to new domain.
Work Completed Technician Check-in Check-out Actual Hrs
1 Deliver new server equipment. Setup Sonicwall to existing network. Reconfigure Wavlink AP/Router as AP only. Work with Docomo to change SonicWall as primary router. Chu Hsieh
08/20/2024 02:00 pm 08/20/2024 04:00 pm 02:00
2 Install new server and remove old server. Old server (PE 2950) fail to boot up after shutdown. Dell PowerEdge 2950 has POST error E1216 3.3V. Found bulging capacitor on motherboard. Migrate Lisa's PC to new domain and copy her local profile to new domain profile. Chu Hsieh
08/21/2024 09:30 am 08/21/2024 04:00 pm 06:30
3 Troubleshoot NKO-NAS. Could not locate PC ACCOUNTINGSUP where PeachTree is located. Suspect it is a Virtual Machine running on the NKO-NAS. Unable to login as credential provide by Advance IT Specialist does not work. Still unable to boot up the old server as error E1216 still persist. Informed Duce and Lisa that only data we have is 1 month ago backup. No backup was ever done on the old MAS90 server. Recover QuickBook 2018 on Lisa's PC. Transfer data to the new server. Chu Hsieh
08/22/2024 09:30 am 08/22/2024 04:00 pm 06:30
4 Finally obtain login credential to access NKO-NAS. Repair the degraded disk mirroring. ACCOUNTINGSUP VM is on the NAS and has IP address 192.168.0.110 and management LAN IP 192.168.0.150. Will leave over the weekend to repair the NAS drives. Export Lisa's old email from nokaoigu.com to nokaoiguam.com. Setup Gigi's PC to new domain. Work with Melvin (vendor supporting MAS90) to install on the workstations. Setup MaryAnn's PC and add to new domain. Chu Hsieh
08/23/2024 09:30 am 08/23/2024 03:30 pm 06:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 23

Date/Time Comment Tech
08/26/2024 11:27 am Created workorder. Chu H.
08/26/2024 11:27 am Assigned: Chu Hsieh Chu H.
08/26/2024 11:27 am Updated status to Scheduled Chu H.
08/26/2024 11:29 am Check-in 08/20/2024 02:00 pm Chu H.
08/26/2024 11:30 am Arrived 08/20/2024 02:00 pm Chu H.
08/26/2024 11:34 am Updated status to In Progress Chu H.
08/26/2024 11:34 am Check-out 08/20/2024 04:00 pm Chu H.
08/26/2024 11:36 am Check-in 08/21/2024 09:30 am Chu H.
08/26/2024 11:39 am Updated status to In Progress Chu H.
08/26/2024 11:39 am Check-out 08/21/2024 04:00 pm Chu H.
08/26/2024 11:42 am Check-in 08/22/2024 09:30 am Chu H.
08/26/2024 11:47 am Updated status to In Progress Chu H.
08/26/2024 11:47 am Check-out 08/22/2024 04:00 pm Chu H.
08/26/2024 11:49 am Check-in 08/23/2024 09:30 am Chu H.
08/26/2024 11:53 am Updated status to Service Completed Chu H.
08/26/2024 11:53 am Work Order Tasks Added Chu H.
08/26/2024 11:53 am Check-out 08/23/2024 03:30 pm Chu H.
08/26/2024 11:55 am Service Completed Chu H.
08/26/2024 11:55 am Updated status to Pending Approval Chu H.
08/26/2024 11:55 am No Signature: project Chu H.
08/26/2024 11:57 am Approved. Chu H.
08/26/2024 11:57 am Updated status to Submitted for Invoicing Chu H.
08/26/2024 02:25 pm Updated status to Closed Jessica L.

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W41424