DSI WebApp

W41811 Closed

Customer/Point of Contact:

Micronesian Divers Association
Matt Laguana

Scheduled Date/Time:

03/25/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)

Rates:

Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Joleen West

Date Signed:

03/28/2025

Work Requested

Setup new laptop for Matt

Work Requested by: Matt Laguana

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Pickup Matt's old Dell Laptop and new Acer laptop. Brought back to DSI to setup. Upgrade Acer laptop to Windows 11 Pro using upgrade key provided by MDA. Add Acer Laptop to MDA network. Install MS Office, SentinelOne, and SonicWALL Global VPN client. Transfer user profile data from old Dell Laptop to new Acer laptop. Configure SonicWALL Global VPN connection settings. Download and install all currently available Windows Updates.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Pickup Matt's old Dell Laptop and new Acer laptop. Brought back to DSI to setup. Upgrade Acer laptop to Windows 11 Pro using upgrade key provided by MDA. Add Acer Laptop to MDA network. Install MS Office, SentinelOne, and SonicWALL Global VPN client. Transfer user profile data from old Dell Laptop to new Acer laptop. Configure SonicWALL Global VPN connection settings. Download and install all currently available Windows Updates.	Kevin Hsueh	03/25/2025 08:30 am	03/25/2025 10:30 am	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
03/28/2025 02:48 pm	Updated status to Closed	Jessica L.
03/28/2025 09:04 am	Customer Signature Posted	Kevin H.
03/25/2025 03:14 pm	Updated status to Submitted for Invoicing	Chu H.
03/25/2025 03:14 pm	Approved.	Chu H.
03/25/2025 02:59 pm	Signature for Later: Laptop to be picked up by MDA	Kevin H.
03/25/2025 02:59 pm	Updated status to Pending Approval	Kevin H.
03/25/2025 02:59 pm	Service Completed	Kevin H.
03/25/2025 02:55 pm	Check-out 03/25/2025 10:30 am	Kevin H.
03/25/2025 02:55 pm	Work Order Tasks Added	Kevin H.
03/25/2025 02:55 pm	Updated status to Service Completed	Kevin H.
03/25/2025 08:54 am	Arrived 03/25/2025 08:54 am	Kevin H.
03/25/2025 08:54 am	Check-in 03/25/2025 08:30 am	Kevin H.
03/25/2025 08:29 am	Updated status to Scheduled	Kevin H.
03/25/2025 08:29 am	Assigned: Kevin Hsueh	Kevin H.
03/25/2025 08:29 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41811

Work Orders